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The help you need is right here: |
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| Here at laptop-lcd-screen we understand that you need help quickly. Please select the topic of your enquiry below and let us begin to assist you. Common questions that our clients have are usually with regard to information that is already on our website. We've outlined some common questions below, please look at these before contacting us. |
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Delivery |
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| We use the Royal Mail Special Delivery Next Day Pre 1 (includes Saturdays) service for single items. Single items to Europe are sent via Royal Mail Airsure. Multiple items are sent out via courier services on a next business day UK service. European items take between 2 and 6 business days depending on your location. Packaging is extremely robust. Here are some answers to common questions. |
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| ✔ Do you deliver to my country? - The countries we deliver to are listed here. |
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| ✔ My country isn't listed! - We do not ship to your location. |
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| ✔ How long does delivery take? - Delivery times can be found here. |
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| ✔ How much is delivery? - The pricing for deliveries (ex VAT) can be found here. |
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| ✔ What is the price in Euros? - You can convert our prices to Euros here. |
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| ✔ Can I arrange collection? - There is no access at our warehouse, we operate by delivery only. |
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The technical information |
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| We supply brand new screens. They are in UK stock now and are sourced directly from the OEM (original equipment) manufacturers in the far east. |
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| ✔ How do I remove my old screen? - This screen replacement video explains how. |
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| ✔ How do I tell which side the connector is on? - This blog article explains connector positions. |
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| ✔ My screen comes in CCFL and LED - This guide tells you how to tell the difference. |
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| ✔ My screen comes in different resolutions, how do I buy? - This blog article explains how. |
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| ✔ Can I upgrade my screen? - Generally, no. Find out why. |
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| ✔ How do I know if my problem is my screen? - Use our free online LCD troubleshooter. |
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| ✔ There's more than one screen for my laptop, help! - Technical info, pictures & explanations are on each product page. |
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| ✔ Do you replace laptop screens? - We do not offer a replacement service. |
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The products we send |
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| We're extremely careful, each order is hand checked and we will contact you if we see a potential problem with your order. |
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| ✔ Are the screens new? - Yes, brand new A grade products. |
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| ✔ Is my screen in stock? - If it's available to buy online it's in one of our two warehouses inside the UK. |
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| ✔ What part number will you send? - We can't guarantee any particular part number, find out why. |
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| ✔ Is the screen new? - The screens are all brand new and the warranty period is 90 days. |
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| ✔ What is your defect policy? - All screens are warranted against any visible manufacturing defects. |
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| ✔ What is your dead pixel policy? - All screens are warranted against any visible dead pixels. |
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| ✔ Do you supply inverters? - We only supply laptop screens, look here. |
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Questions about payments |
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| We accept most credit and debit cards and accept PayPal on our website. |
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| ✔ What if I don't pay VAT? - Find out more about VAT exemption here. |
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| ✔ Is your website secure? - See the bottom of this page. |
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| ✔ What payment types do you accept? - See the bottom of this page. |
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| ✔ Do you accept purchase orders? - Only for UK government, find out how here. |
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| ✔ What is the price in Euros? - You can convert our prices to Euros here. |
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| ✔ Do you accept bank transfers? - Yes, use the contact form below to request more information. |
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| ✔ Can I pay with cash? - No, we only accept payments electronically before shipping. |
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Questions about returns |
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All items can be returned if unwanted or purchased in error within 14 days of delivery.
✔ There is no restocking fee. The original postage cost is not refunded. |
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| ✔ How do I return products? - Reply to any of the e-Mails we sent you and ask for a return. |
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What if my question has not been covered? |
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| If your question was not answered above, please let us help you. We respond quickly. |
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More about who we are |
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We are laptop-lcd-screen.co.uk, a wholly owned subsidiary of the Qual-IT Group of companies. Established in 2002 we have been providing excellent service and support to hundreds of thousands of clients across the European Union. We have a trusted reputation and provide safe and secure online payment facilities. |
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| ✔ What is the name of your company? - We're registered as "Qual-IT London Limited" |
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| ✔ What is your address? - Laptop-LCD-Screen, Suite 129, 5 High Street, Maidenhead, Berkshire. SL6 1JN. |
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| ✔ Are you a registered company? - Yes, our company registration number is 5787132 |
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| ✔ Do you have a VAT reg. number? - Yes, our VAT registration number is 888332972 |
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| ✔ Do you have a telephone number? - Yes, inside the UK call 0203 355 9521, outside +44 203 355 9521 |
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✔ Do you have a fax number? - Yes, inside the UK fax 0203 051 4870, outside +44 203 051 4870
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| ✔ Do you have an e-Mail address? - Yes, contact us at sales [at] laptop-lcd-screen.co.uk |
