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VAT, import tax and international delivery
VAT-Free Checkout for EU and International Customers
Customers outside the United Kingdom do not pay UK VAT at checkout. UK VAT is removed automatically before payment when your order is being delivered outside the UK.
You may still need to pay local import VAT, duties or handling charges to your courier or government when the screen arrives in your country.
From 1st January 2021, EU VAT rules changed. UK VAT is removed at checkout, but local import tax may be payable on arrival.
UK VAT removed automatically
EU customers
Guernsey and Jersey
Non-UK delivery addresses
How VAT works at checkout
Simple automatic VAT removal for eligible delivery addresses.
What happens when you order?
- Select your delivery country at checkout
- UK VAT is removed automatically where eligible
- Your order is shipped with the correct customs paperwork
- Local tax may be collected before delivery
Example checkout summary
Screen subtotal
Shown at checkout
UK VAT
Removed
Local import tax
Paid locally if due
Who Is Exempt From Paying UK VAT?
UK VAT is removed for customers outside the United Kingdom where the goods are being delivered outside the UK. This includes EU customers, Guernsey, Jersey and non-EU countries such as Switzerland.
EU Customers
Customers within the European Union do not pay UK VAT at checkout for eligible non-UK deliveries.
Guernsey and Jersey
Buyers in Guernsey and Jersey are also treated as outside UK VAT for eligible deliveries.
Non-UK Countries
Customers in non-UK countries such as Switzerland can have UK VAT removed automatically.
Business or Personal
You do not need to be a business. VAT removal is based on the delivery country.
How Do I Get UK VAT Removed?
You do not need to register for VAT exemption or contact us before ordering. The checkout automatically removes the 20% UK VAT tax when the delivery address is outside the United Kingdom.
Add Your Screen
Add your replacement laptop screen or display panel to the basket.
Select Your Country
Choose your delivery country during checkout.
VAT Is Removed
Eligible non-UK orders have UK VAT removed automatically before payment.
Will I Pay Import Tax When the Screen Arrives?
Possibly. When goods are imported into your country from outside your customs area, your local government may charge import VAT, customs duty or courier handling fees.
What you pay us
You pay Laptop LCD Screen for the product and delivery service shown at checkout. If your order qualifies, UK VAT is removed before payment.
- UK VAT removed where eligible
- Order value shown before you pay
- Receipt generated for your order
- Customs paperwork prepared for export
What may be paid locally
Local import tax is normally collected by the courier or customs authority before final delivery. This charge is not set by Laptop LCD Screen.
- Import VAT may be charged locally
- Customs duty may apply in some countries
- Courier handling fees may apply
- Business customers may be able to reclaim VAT locally
I did not realise I had to pay VAT when the screen arrives
Any product imported into the European Union, or into another country from outside its customs area, may be subject to local tax when it arrives. This is not a UK VAT charge and it is not charged by us.
If you do not wish to pay the local import tax, the courier may return the product to us. Once the returned product is received back, we can refund the purchase. Returns from Europe can take several weeks when delivery is refused.
Returning Products From Outside the UK
Returns from outside the UK need to be sent with the correct customs declaration so the item is recognised as a return and not a new import.
Returns and CN22 forms
When returning a product to us, use the CN22 form provided and attach it to the outside of the box. This customs declaration helps show that no tax is due for returning the item to the UK.
- Use the CN22 form provided
- Attach the form clearly to the outside of the parcel
- Keep your proof of postage
- Use the return paperwork supplied with your order where applicable
Refund receipts and import tax refunds
When a product is returned and refunded, we provide a refund receipt. This can be used as evidence that the goods were returned to the UK and are no longer in your country.
- Refund receipts are available from your account
- You may be able to claim local import tax back
- Local rules vary by country
- Check with your local customs or tax authority
VAT and Import Tax FAQs
Do I need to register for VAT exemption?
No. VAT removal is automatic at checkout for eligible non-UK delivery addresses.
Do I need to be a business?
No. UK VAT removal is based on the delivery country, not whether you are a business or personal customer.
Will I pay tax when the product arrives?
You may need to pay local import VAT, customs duty or courier handling fees before delivery. These charges are set locally and are not charged by Laptop LCD Screen.
Can business customers reclaim import VAT?
Business customers may be able to reclaim import VAT according to the rules in their own country. Check with your local tax authority or accountant.
What happens if I refuse the import tax?
The courier may return the product to us. Once the returned item is received back, we can refund the purchase. Returns from Europe can take several weeks.
Can you resend an undelivered product?
Products returned by the courier normally require a new invoice and customs paperwork, so a refund is usually issued and you can reorder if required.
What is VAT?
VAT is a tax added to goods and services in many countries. UK VAT is removed from eligible non-UK deliveries, but local VAT or import tax may be charged by your own country.
UK VAT Removed Automatically at Checkout
Choose your delivery country during checkout and UK VAT will be removed automatically where your order is eligible. Local import tax may still be payable when the screen arrives.
