Privacy Policy & GDPR Compliance

Effective date: 14 September 2025

Qual-IT London Limited t/a Laptop-LCD-Screen.co.uk (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This notice explains how we collect, use, and safeguard your information in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable laws.

1. Who We Are

Qual-IT London Limited
5 High Street, Maidenhead, Berkshire, SL6 1JN, United Kingdom
Company Registration: 5787132
VAT Registration: GB888332972

Contact for privacy matters:
📧 see section 13, Complaints for our email address.

2. What Personal Data We Collect

Full name
Email address
Telephone number(s)
Billing and delivery address(es)
Order history and invoices
Account login details (if you register)
IP address and basic browser/device information

We do not store or process payment card details. Payments are handled securely by our providers (e.g., PayPal).

3. How We Collect Your Data

When you create an account or place an order
When you contact us for support or quotations
Through cookies and similar technologies (see section 8)
From delivery partners when tracking your order

4. Legal Basis for Processing

Contract – to fulfil orders and provide support
Legal obligation – to retain invoices and records for tax purposes
Legitimate interests – to prevent fraud, ensure security, and improve services
Consent – where required, e.g. for cookies or optional communications

5. How We Use Your Data

Process and deliver orders
Send invoices, updates, and tracking details
Provide support and respond to enquiries
Meet legal and tax obligations
Improve website and services
Prevent fraud and protect our systems

We never sell, rent, or trade your data.

6. Sharing Your Data

We only share data when necessary, for example with:

Payment providers (e.g., PayPal)
Couriers (for delivery updates)
IT/security service providers
Law enforcement where required

7. Data Retention

Invoices and order data kept for 7 years (legal requirement)
Customer accounts kept while active, then securely deleted
Website logs stored <14 days then deleted

8. Cookies & Tracking

We use cookies to improve site performance and security:

Essential cookies – required for checkout/login
Analytics cookies – used with your consent
YouTube cookies – only with your consent
Marketing cookies – we do not use marketing cookies

You can Decide which cookies you would like to allow, essential, or all when you first visit our website, then we remember your choice until you clear your cookies cache in the browser.

9. Your Rights

Under UK GDPR, you have the right to:

Access – request a copy of your personal data
Rectification – correct inaccuracies
Erasure – request deletion of data
Restriction – limit processing
Portability – receive your data in machine-readable form
Object – to certain processing, incl. marketing
Withdraw consent – at any time

To exercise your rights, contact us at
See section 13, Complaints for our email address.
Requests are free and processed within 30 days.

10. International Data Transfers

We only process and ship orders within the UK and EU. Your data is stored and processed within this region. If in future we use service providers outside the UK/EU, we will ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs) are in place.

11. Security Measures

PCI DSS-compliant payment systems
SSL/TLS encryption sitewide
Firewalls and intrusion detection
Restricted staff access under confidentiality agreements

12. Updates

We may update this policy from time to time. Changes will be posted here with a new “Effective date”.

13. Complaints

If you have concerns, please contact us first by sending a message to 'support'. And then @ ourdomain.co.uk. We've deliberately obscured our email address here because of BOT scrapers and malware.

You may also complain to the UK ICO: https://ico.org.uk/.

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