Edited by Ross Stone
- Article ID: 42
How to resolve problems with cookies:
Test your computer to make sure it can accept cookies, if not read on;
1) Make sure session cookies are enabled in your browser. You could also try using a different browser on your computer, or of course a different computer.
Enabling Cookies in Internet Explorer
Enabling Cookies in Firefox
Enabling Cookies in Google Chrome
Enabling Cookies in Opera
2) Make sure that Internet Security Suites are not blocking access to our website.
Security suits such as Mcafee Internet Security, Symantec, AVG and all the other popular security protection suites often have features that will block website cookies. These features must be disabled to use this website. We advise clients to consult their documentation for the particular product they may be using.
3) Are you at work?
Some workplaces have security at the Internet connection and will block the exchange of information to our site, thus rendering the checkout function broken. In these circumstances we advise clients to bookmark the page(s) with the product(s) they need and try again later from a computer outside of the workplace network. You can of course also report this problem to your workplace IT department if you wish.
More information about Cookies
Cookie tester - see if your computer will accept website cookies
What are cookies? - a great BBC article that explains what Cookies are.
Why do websites need Cookies? - Why does our website need these enabled to work?