We are sorry to hear that. Please request a return authorisation here. Choose the Incorrect Screen has arrived reason from the pull-down menu. We will need your original screen model number, and the model number of the screen we sent you, so we can help. Here is some help to identify the screen model numbers.

We are very sorry to hear that. Although items are checked and packed carefully, occasionally items can arrive damaged.

Report Screen Arrived Damaged

We're sorry to hear that. The first thing to do is to remove and re-fit the screen cable (from the base of the laptop), into the back of the screen. These cables that plug into the connector on the back of the screen have 20-50 connections. A bad connection on any of these 'pin' connectors can cause lines, distortion, bad colours and patches. Please check this first. A generic video to help you understand how to disconnect and reconnect a screen can be found here.

Failing this, it could be a manufacturing fault (assuming you are not trying to upgrade the screen, for one with a better resolution).

Please request a return here, we will test your screen for you and replace it, if it is faulty. If it isn't faulty, we will get an engineer to contact you. If we can't resolve the issue we will offer you a refund.

We are sorry to hear that. Some screen models come with a protective film that is shrink-wrapped over the glass, to protect the screen during fitting. It's often hard to see it, but we have a video here which shows you how to check and remove the protective film from the glass.

The next most likely cause could be a display driver mis-match. Screens are driven by 'driver' software which is loaded into the operating system to control the screen. If this is a Windows machine, reboot the computer into Safe Mode. If the colours look better, you need to uninstall the display drivers from the Control Panel -> Add/Remove Programs (or Uninstall a Program), then reboot and let the computer detect more compatible drivers. This page gives instructions on how to remove the display software currently installed (bottom of page).

Failing all of these, it could just be that there are differences in colour rendition of the screen we supplied you, and the original. All compatible screen models differ slightly in image representation. We talk more in depth about this here. You may wish to try calibrating your display. Instructions for calibrating the display can be found by searching Windows Help, or Google. e.g 'how to calibrate display on Windows 10'.

If you still can't get the display looking exactly how you like it, it is no problem to return it to us for a refund. Click here to request an RMA return authorisation.

There are several causes of this, which we list here, in order of likelihood. You are going to need to do some troubleshooting, to find out why this is happening, if you don't want to do that, just ask to return the product for refund.

1. The most common reason this happens, is trying to upgrade your screen resolution. If you have a 1366x768 screen, for example, and you try to upgrade to 1920x1080, the cable fitted to the machine also has to support the higher screen resolution. Often times the upgrade will just work, but it really depends on what kind of cable the manufacturer used in your model. We talk about it in more detail here. If this is the case, you could try finding the correct cable to support the higher resolution, but we are unable to assist with that and do not sell cables.

2. You may need to update your drivers. See article entitled 'I see something on startup, then the screen goes blank'. This is very common.

3. Another possibility is that the screen has a manufacturing fault. Either way, we will need to inspect the product before we can refund or replace it. You can request a returns authorisation so we can do that here. If you know you have tried to upgrade the screen, just tell us in the return notes you want a refund. We are unable to swap products, you will have to place a new order for the correct screen in this instance.

If the screen you ordered, is the correct one, and turns out to be faulty we can replace it under warranty, or give you a refund, you just need to tell us which you prefer in the return notes.

4. Screen stays black or does not light up at all (does not apply to screen lights up white) This can happen due to incorrect fitting, and is caused by a blown fuse on the motherboard of the laptop. This can happen if there is any power to the computer during the fitting, or if the cable is mis-aligned in anyway during fitting. This causes a short on the cable that connects the screen to the laptop, and a fuse can blow. The way to diagnose this is to re-fit the old screen. If that also no longer lights up, then you may have a blown fuse. No screens will backlight now, until the fuse has been replaced. Unfortunately the fuses are surface mounted, and so it isn't a straight swap out, like a normal electrical fuse. We have a blog article that explains this in further detail here.

If you re-fit your old screen again, and find out that it also does not light up anymore, and you are unable to repair the damaged fuse, you can return the product to us for refund.

5. On rare occasions the screen we sent may just be incompatible with your machine, this can happen when dealing with compatible screen parts, like the ones we sell. In this instance we would need to test the screen, to confirm it was working, and if so, and was deemed incompatible with your machine, we would offer you a full refund.

First of all, we want to tell you that we are sorry if you feel disappointed, however the part code we have sent you will be the latest available (from our suppliers) model, and is a high quality part. This is how all screen suppliers have to work, by sending up to date or currently available screen models most of the time, as manufacturing and availability is always changing. We explain this in more detail below. We explain this in more detail below.

There is no problem for you to return the product for a refund if you do not wish to keep it, but we urge you to try it out first before you do that.

About sending you a compatible screen model.

We talk about how we must operate in many places on our website and blog:

In the product description we say

This item is an LCD compatible with xxxxxxxx

In the Buyer's Guide Tab we state

Ordering by Screen Part Number
When ordering by screen model number, the actual part code sent may vary from the original. We will always send the most currently available model to replace the original. Screen part code availability is always changing, what we do promise is that the part code we send will be as good, or often better than the original for the specifications quoted on this page. This promise excludes GAMUT, CD/m and Nits specs. More about this...

In the terms of sale we say

4.0 Order Processing

4.1 Where goods have been ordered by a specific part number The Company reserves the right to substitute the product with a compatible part of the same specification and price.

This is what we mean by compatible screen of the 'same specification'

More Information

Worlds largest LCD producers:

All producing top end panels for brands like DELL, Sony, Apple, Lenovo and ASUS.

1. BOE Technology Group (China) - 21.2% global market share
2. LG (South Korea) - 17.2%
3. Innolux (Taiwan) - 16.8%
4. AUO or AU Optronics (Taiwan) - 13.8%
Source: focustaiwan.tw

It is normal practice for the part codes we can supply, to change. It is normal practice for brands to change, with seasons. All screen suppliers must work with currently available models. Models come in and out of production and availability on a regular basis, even the manufacturer of the laptop will have used different brands, at different times of the year, during the assembly process.

In fact, even your original screen is a actually a compatible (OEM) model, as it is not made by the manufacturer of the laptop. We say this in our product descriptions and we talk in more depth about it here.

You should go ahead and try to fit the screen we sent you. If the screen is obviously incorrect, i.e. it will not fit, or the connector is wrong, please request a return of the incorrect product here. Choose the Incorrect Screen has arrived reason from the pull-down menu. We will need your original screen model number, and the model number of the screen we sent you, so we can help. If we have made a mistake, we will arrange to have the correct screen sent to you as quickly as possible, if it is in stock of course. Otherwise we will offer you a full refund.

If you were expecting a specific part code or brand of screen, we are unable to help with that, for reasons explained here, and you should request a return of the product, and just give the reason unwanted product. We will issue you a refund, once it is back here and has been checked.

Return My Screen

The LCD screen is the part you look at, the digitizer is the part you touch.
Two glass parts to a touch screen laptop.

Normal laptops (non-touch), have an LCD screen display, and a plastic frame around the screen which fits over the display once fitted. That plastic frame is called a bezel. Many touch screen laptops (but not the newer ones, thank god!), have a glass front glued to the LCD screen itself that replaces that plastic bezel. The glass front usually has a black border around it which simulates the bezel. The glass front part is the bit you touch. As you run your finger across it, sensors in the glass cover (over the screen itself), detect finger movements. The touch glass is known in the trade as a digitizer. These glass front parts are notoriously difficult to find. If we've sent you just a screen, it means we don't have the glass front digitizer part.

Usually we will say this in the product title and description on our site. Take a look at your receipt here, to see if we say 'NO DIGITIZER' in the description. Because these digitizer parts are near impossible to find, or restricted from sale (by companies like HP and Toshiba for example), we can only supply the LCD screen part itself. If your old digitizer (touch glass) is not broken, it can be removed from the old LCD screen and fitted to the new screen. Most often however it is glued to the old screen. Even if it is glued, it can still be removed using a heat gun, however it's a tricky process.

Here is a video showing you how to remove the touch glass from the LCD screen on a mobile phone, using a heat gun. The principle is the same for laptop screens and tablet screens as well. Because this is a long-winded and delicate process we recommend people avoid touch screen laptops altogether.

The good news is, some newer models of laptop are coming with touch screens that have the touch facility build into the screen, and use a classic plastic bezel instead of the glass front cover. This makes replacement simple, and we cover some of these newer machines in the comments section of this blog article.

If the product you have ordered is no use to you, it's no problem to return it. Just request a return authorisation for an unwanted product here.

Where to go next?

You can try EET Group for most parts for all brands.
For HP, you can try HP PartSurfer directly.
For Lenovo, you can try directly at Lenovo FRU Parts or search for Lenovo spare parts as many sellers have these.
For Toshiba, you can try IPC-Computer Toshiba Parts.
For ASUS, you can try AsusParts.eu or ASUS Accessories.
EET Group has the largest selection of parts for various brands and is good for brands like Acer, Samsung, Clevo, and others.

Please note, these companies are not affiliated with us, so you will need to do your own research into their service, look at reviews and contact them before you make a decision to buy.

Some screen models come with a protective film that is shrink-wrapped over the glass, to protect the screen during fitting. It's often hard to see it, but we have a video here which shows you how to check and remove the protective film from the glass.

Some screen models come with a protective film that is shrink-wrapped over the glass, to protect the screen during fitting. It's often hard to see it, but we have a video here which shows you how to check and remove the protective film from the glass.

If the protective layer has been removed, or the screen doesn't have a protective film, it could be a despatch error. Also, as we say in our terms, we can sometimes substitute MATTE and GLOSS, if we run out of stock on the exact finish you required.

To find out if we can source an exact MATTE, or GLOSS screen, open a support ticket. If we can supply the finish you need we will swap the screen for you, otherwise, if we are out of stock on the exact finish you wanted, we can only offer a refund to you.

To simply return the product, and request a refund just go here.

Due to the technology used in producing a flat panel LCD screen, pixel anomalies are common. It is so common that all the major brands of screen maker, and computer manufacturers, have pixel policies. This is because the chances of having, or developing, a pixel fault on even a brand new screen are very high. A pixel or sub-pixel fault, is not considered a warranty issue, unless there are multiple pixel faults. In addition this is not an indication of the quality of the panel.

Don't believe it? Have a look at this.

And this from HP.

And this from DELL.

And this from Lenovo.

ASUS

You get the picture by now.

A dead pixel, can often just be a 'stuck pixel'. This blog article gives several methods that you can use, to free up a stuck pixel. You should try these in the first instance.

If you are unable to free stuck pixels, the pixels may be dead. Screens with 3 or more dead pixels can be replaced under warranty. You will need to request a return authorisation here, to send the screen back to us for inspection. Once we confirm it is eligable for replacement, we will send a new screen to you, and e-Mail you a new tracking number so you can follow the redelivery.

For more information about manufacturer pixel polices please see this article.

If however you are unhappy with this policy, which unfortunately is out of our control, you can exercise your rights under UK law, to return the product for a refund within 30 days of receipt. Just request a return, tell us in the notes that you want a refund. You can do that here.

Some screen models come with a protective film that is shrink-wrapped over the glass, to protect the screen during fitting. The plastic can have manufacturer codes from the factory printed on it. These codes will show even when the laptop is switched off. It's often hard to see that there is a protective film over the screen glass, but we have a video here which shows you how to check and remove the protective film from the glass.

To control the brightness a utility is installed on the laptop, usually called a hotkey driver. This hotkey driver talks to the computer BIOS, which in turn talks to the screen to raise and lower the backlight brightness. If the driver or BIOS does not understand the new screen (perhaps the new screen is manufactured after the installed software), there can be problems with the brightness controls. Although this is extremely rare, it can happen on some Lenovo and DELL models, as well as other brands. Google has reports of this happening on specific models of computer. We explain why it happens in this blog article.

How to resolve the problem

1. Update the laptop BIOS to the latest version. For DELL machines click here. For Lenovo click here.
2. Update the chipset drivers and hotkey driver(s). For DELL you can update your software here. Lenovo here (Win10).
3. Refresh the monitor.inf file.
a. Right click the desktop, choose Display Settings
b. Click Advanced Display Settings (bottom of page)
c. Click display adapter properties for display
d. Choose the monitor tab
e. Click Properties and uninstall the driver.
f. Reboot
4. Update the installed display drivers. If there is no update available, uninstall them, and reboot letting windows reload better ones. If this is a Windows machine, reboot the computer into Safe Mode. You need to uninstall the display drivers from the Control Panel -> Add/Remove Programs (or Uninstall a Program), then reboot and let the computer detect more compatible drivers. This page gives instructions on how to remove the display software currently installed (bottom of page).

If those things do not work.

Lenovo have a custom monitor.inf you can try here. For DELL see this video.

Still not working?

We talked about how the brightness controls work, by communication between the hotkey driver and the screen via the computer BIOS. The language the screen uses for communication is it's EDID which is a software that is loaded onto the screen as well. The new screen model may not have the exact EDID that the old screen does. In these cases you have several options.

1. Override the screen's EDID.
2. Transfer the EDID from the old screen to the new one.
3. Modify the ACPI tables.

There are also many 3rd party utilities that can help by installing a generic screen brightness utility.

Unfortunately, we won't be able to supply the exact model of your original screen. It's likely the original screen model isn't made anymore.

If you are still unhappy, you can request to return the screen we supplied for a refund here.

The electronic board under the screen, where the connector is, has a flexible mounting. It can bend backwards and forwards. The board is connected to the screen by a flexible cable, and two metal hinge-type mountings. These are covered with a plastic cover to protect the electronics underneath, which gives the impression the section of the screen is a solid part of the display, but under the plastic there are thin metal hinge type attachments, that hold it onto the screen.

The board can move in storage, packing and transit. If you received a screen and the electronic board with the connector is bent at any angle, you can simply straighten it and fit the screen with no problem.

No problem, you'll find more information about that here.

IPS screens can suffer from ghosting issues. This is due to the fact that the refresh rate on an IPS screen is slower than the refresh rate on a TN panel. This is why gamers prefer TN panels. Whilst IPS screens give better viewing angles and usually a crisper brighter image, with better colour accuracy, the trade-off is the slower refresh rate. The effect is more pronounced on certain models of screen, for example Lenovo have had this issue with some of their X series laptops.

You can try to uninstall the display drivers from the Control Panel -> Add/Remove Programs (or Uninstall a Program), then reboot and let the computer detect more compatible drivers. This page gives instructions on how to remove the display software currently installed (bottom of page).

If this doesn't work, and you are still unhappy, you can return the product to us for a refund. Request a return here.

IPS screens can suffer from bleeding backlight issues. This problem, usually does not happen with TN panels. IPS monitors consist of multiple layers that are meticulously superimposed at different angles.

Slight deviations in the layering can cause pressure inside the display that can slightly displace the liquid crystals. As a result, more light can penetrate in some places than in others. The resulting light areas are what is referred to as backlight bleeding.

Whilst IPS screens give better viewing angles and usually a crisper brighter image with better colours, the trade-off can be other issues such as ghosting or bleeding of the backlight. The effect is more pronounced on certain models of screen, for example Acer have some good information about it.

As this is not a fault with the display, but a phenomenon of the technology used to produce the screen, there is no solution for it. We always try to find models of screen that minimise this effect.

If you are still unhappy, you can return the product to us for a refund. Request a return here.

If you see something when the machine is powered on, but then the screen goes black before the desktop appears, you have a driver issue. Drivers are software that is installed to control the screen. When you change the screen, you often need to change the software as well.

Usually, you'll see the manufacturer logo when the machine is turned on, maybe some white text as well. You may see some indication that Windows is starting, but then the screen goes black, before the desktop appears.

To prove it is a driver related issue, restart the computer in SAFE MODE. This is how you do that. If you can see your desktop, you have a driver problem.

To resolve this, you need to uninstall the display drivers from the Control Panel -> Add/Remove Programs (or Uninstall a Program), then reboot and let the computer detect more compatible drivers. This page gives instructions on how to remove the display software currently installed (bottom of page).

If you still cannot get it working, request to return the product for inspection here.

Worlds largest LCD producers:

All producing top end panels for brands like DELL, Sony, Lenovo, Apple, and ASUS.

1. BOE Technology Group (China) - 21.2% global market share
2. LG (South Korea) - 17.2%
3. Innolux (Taiwan) - 16.8%
4. AUO or AU Optronics (Taiwan) - 13.8%
Source: focustaiwan.tw

It is normal practice for the part codes we can supply, to change. It is normal practice for available brands to change with seasons. All screen suppliers must work with currently available models. Models come in and out of production and availability on a regular basis, even the manufacturer of the laptop will have used different brands, at different times of the year, during the assembly process.

It is an unfortunate fact, that there are some people out there who are ready to throw accusations around based on absolutely no research whatsoever. From time to time, we have been accused of sending fake, or cheap copies (usually from China), of original screens out.

The fact is pretty much all screens are made in China, or thereabouts.

To produce a piece of hardware as complex as a flat screen, you need a very serious setup. The facilities that these devices are produced in are clean room environments. This means they are completely dust free. Workers are usually kitted out, like astronauts, in protective white suits and head gear, to ensure that no contamination can enter the complex layers of glass and reflectors that are assembled to produce the screen.

Obviously there is a huge cost to starting up a production of LCD screens, and for this reason there are less than 10 companies that produce LCD screens, and they are all big players.

For example, LG recently opened a new plant in China costing 4 billion dollars to open, and occupying 330,000 square metres of space!

Continue reading this article on our blog.

Find out why we use alternative models to the ones ordered.

There are a number of causes of screen flickering, and they could be down to problems with the computer's motherboard (main/logic board), or the screen cable itself. Using an external screen isn't very helpful, as the external screen will not use the same channel and cable the internal screen uses. A good test is to replace the old screen, if it is cracked or damaged in some way, but some of it is still viewable, you can use it to see if the flicker occurs, on the old display. If it does, then your problem could be with the computer itself, and you should request to return the product you purchased for refund here

If the old screen does not exhibit the flickering problem, follow these steps to troubleshoot the issue.

1. Check for driver incompatibilities.

Drivers are software that is installed to control the screen. When you change the screen, you often need to change the software as well.

Usually, you'll see the manufacturer logo when the machine is turned on, maybe some white text as well. You may see some indication that Windows is starting, but then the screen may start to flicker, when the desktop appears.

To prove it is a driver related issue, restart the computer in SAFE MODE. This is how you do that. If you can see your desktop, you have a driver problem.

To resolve this, you need to uninstall the display drivers from the Control Panel -> Add/Remove Programs (or Uninstall a Program), then reboot and let the computer detect more compatible drivers. This page gives instructions on how to remove the display software currently installed (bottom of page).

2. Remove and re-fit the screen cable in the back of the new screen

A mis-fitted cable, can cause flickering problems. Remove and re-fit the cable into the connector on the back of the screen, ensure it is correctly fitted.

If you still cannot get it working, request to return the product for inspection here.

It's pretty much impossible to get a perfectly straight crack in a piece of glass.
Some screen models come with a protective film that is shrink-wrapped over the glass, to protect the screen during fitting. It's often hard to see it, but we have a video here which shows you how to check and remove the protective film from the glass.

We are very sorry to hear you are unhappy with our service, please login to your account and press the Get Help button to log a support ticket which will be dealt with promptly by member of staff and can be escalated to management if you are unhappy with the response. We aim to make every customer happy by any means possible.

This is a common problem especially on HP laptops. Often Windows plug and play does not detect the new display has been fitted and some nudging of the OS is required to get it to properly detect the new screen. See our guide here which explains how to remove the monitor driver and reinstall the display software forcing a redetection of hardware.