Cart
£0.00
Screens that have arrived damaged.
This page is for screens that have arrived physically damaged in transit.. This applies to broken glass, cracks, bends in the frame of the screen and so on.
If your screen was not physically damaged by the delivery company please go back to the returns system and select the right problem as this page is for insurance claims only.
Note, even if the box is undamaged, if the screen is bent, or cracked this has happened in transit due to mis-handling, and this is the right page for you. If the screen is not physically damaged this is not the right page for you.
Firstly, We are very sorry to hear that your screen has arrived damaged. We've taken great care to package the screen carefully so it arrives in perfect condition.
To enable us to send a replacement screen out to you quickly we will need a few pictures of the damaged screen and of the box.
These are the photos we will need:
- 1. A photo of the box specifically the damaged area
- 2. A photo of the label on the box
- 3. Photos of all sides of the box
- 4. Two photos of the damaged screen to clearly show the damage.
- 5. One photo of the packaging inside the box.
This will enable to us make a claim for the damage.
Once we have all the pictures we need, a new screen will be despatched straight away for you. Please hold on the box and and the damaged screen for the moment.
Conditions of the Insurance
The damage must be reported to us within 7 days of receipt of the package. These are the terms of the insurance and not our terms.
You agreed to let us know about goods damaged on arrival within 7 days when you agreed to section 9.8 of our terms and conditions.
Do not send anything back to us yet.
We may not need your screen to be returned, if we do we will ask you.
How to make a claim
We will do that for you. To make this a speedy process, we'll handle the claim via email. This way you'll get a replacement out straight away.
How to take the pictures
You can use a mobile phone or any digital camera. Here is an example of what we need.
Damaged Box - Pictures of ALL sides and the LABEL
Damaged Screen
What to do with the pictures?
Send them to [email protected]
As soon as we receive them we'll process the claim with the carrier. We'll usually send you a replacement screen the same day we receive the photographs, unless it is a weekend or UK public holiday.
If you cannot take pictures and send them to us
If you cannot do this, you must let us know immediately by sending us a message to [email protected]
