Damaged in transit
We’ll get this sorted.
We are sorry your screen has arrived damaged. The delivery company requires specific photographs for the transit-damage claim, so we will guide you through them one at a time.
Keep the screen, shipping box and all packaging.
Please do not throw anything away or send the screen back yet. All 8 photographs are required, even if the shipping box has no visible damage. Transit damage must be reported within 7 days of receipt.
Start your damage report
No login is required. Enter an email address we can use to identify and contact you. Your order number helps us locate the order faster, but it is optional.
8 guided photos
We show you exactly what is needed at every step.
No account login
You can report the damage without remembering your website password.
Fast human review
The finished report goes directly to our support team.