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Returns made
refreshingly simple.
Changed your mind? Ordered the wrong screen? Our generous returns window and long-term warranty are designed around your peace of mind.
Use the email address your order receipt was sent to.
Our satisfaction promise
60 day returnsReturn for any reason up to 60 days from purchase.
2 yearstandard warranty
Fast reviewRequests answered within 1 business day
60
Days to decide
More time, less pressure
2
Years protected
Standard product warranty
1
Business day
Typical request response
Simple by design
Three steps. No guesswork.
Get authorization and your return number before sending anything back. We’ll give you the correct return instructions.
Request your RMA
Select the item and tell us why you’re returning it. We’ll review your request promptly.
Open the returns portalFollow your instructions
Use the return number and address we provide. Pack the item carefully and send it tracked.
Keep your proof of postageArrived physically damaged?
Tell us straight away.
Report physical transit damage within 7 days of receipt — regardless of the condition of the outer box. Please include clear photos so we can help quickly.
The essentials
A fair policy, clearly stated.
A quick overview of the main conditions. Full terms apply and your statutory rights are unaffected.
01 / ReturnsMost flexible
60days
to decide
to decide
Return for any reason within our extended satisfaction window.
- Authorization before return
- Original packaging preferred
- Unused, undamaged and resalable
02 / Protection
2year
warranty
warranty
Long-term cover on our standard products from your invoice date.
- Return-to-base cover
- Inspected by our team
- 90 days on Wholesale Deals
03 / Return
Safepack it
with care
with care
Use the instructions supplied with your approved return request.
- Include your returns number
- Use the address provided
- Tracked and insured is best
i
Return postage and original delivery charges may be non-refundable unless an item is verified as faulty or damaged in transit. Refund eligibility is subject to inspection. Read the full terms & conditions
Ready when you are
Let’s get your return moving.
Sign in with your purchase email and we’ll guide you from there.
✓ Secure order access✓ Clear return instructions✓ Fast human review