From 1st January 2021 the EU TAX (VAT) rules have changed.

We don't charge UK TAX for EU customers, you'll pay tax to your government when the screen arrives in your country.

You will pay this charge directly to the courier, who will pass this onto your government who will then release the product for delivery.

Who is exempt from paying UK VAT?

From the 1st of January 2021 all customers within the EU will be exempt from paying UK VAT.
Note: Buyers in Guernsey or Jersey and NON EU countries like Switzerland are also exempt from VAT.

How do I get the UK VAT removed?

We will automatically remove the 20% UK VAT tax at the checkout for buyers outside of the UK. This includes Guernsey, Jersey and NON EU countries like Switzerland. You do not need to do anything, the tax will be automatically removed at the checkout.

Do I need to be a business?

No, the tax will be removed for all customers outside of the United Kingdom, with products being delivered outside of the United Kingdom.

Will I have to pay import tax in my own country when I receive the product?

You will have to check your local tax rules when importing products from outside of Europe. Business customers will be able to claim Import VAT back as they do when purchasing products inside their own country. Please visit the European Commission website here for more information.

I didn't realise I had to pay the VAT when my screen arrives!

Any product imported into the European Union, from a non-EU country like the USA, United Kingdom, China etc, is subject to tax in your country on arrival. This is not charged by us, or the delivery company, but by your government.

We will warn you at the checkout if there is a chance that TAX could be payable when you receive the product, and we'll remove all UK taxes.

If you do not wish to pay the TAX, the product will be returned to us, and you'll receive a full refund for the purchase. It can take several weeks for products to be returned from Europe when refused.

Do I need to register for TAX/VAT exemption?

No, the process is automatic and the tax will be removed at the checkout before you pay.

What about returning products?

When you return a product to us, you will use the CN22 form provided to stick on the outside of the box. This CN22 form customs declaration ensures that no tax is due for sending the item back to the UK.

If the product is sent back for refund, as unwanted or ordered in error, we will refund you the cost of the screen.

If the product is sent back for warranty replacement, we will issue a full refund, including the original postage, if the screen is found to be faulty. You can then reorder the product again. We do this because sending you a replacement product will also require a new invoice/receipt to be generated, so the product can enter your country.

In the unlikey event that the product arrives damaged, we probably do not need you to send it back to us. Follow these instructions quickly to get a refund. My screen arrived damaged

For more information about local taxes please visit the European Commision website here.

Can I get the import tax refunded?

When a product is returned, we send you a refund receipt, which can also be downloaded in your account on our website.

You can use this refund receipt to prove that the product has been returned to the UK and is no longer in your country. This will enable you to get a refund of the tax originally paid to import the product. Conditions may apply in your country.

More information about this can be found here.

What about undelivered products?

Products that cannot be delivered will be returned to us by the courier. This may take some time.

When the product arrives back here, we issue you a full refund. You can then re order the product if you wish.

We cannot resend the product as it will require a new invoice (receipt) for cross-border taxation purposes when it arrives in your country.

What is VAT?

VAT is a tax that is added to all goods and services within the continent of Europe, by the government, for consumers. Find out more about VAT here.