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Privacy Policy & Cookies

1. GDPR Compliance

There is a new data protection law coming into effect in May 2018 that is designed to give you control over your data and we want to make sure that your information is made readily available to you.

Qual-IT London Limited t/a is committed to ensuring your personal information is secure. It is your personal information, and we respect that. We want to maintain the trust and confidence of every one of our clients, as well as each visitor who uses the website.

We implement the latest security updates for our website and our checkout payment page is fully PCI DSS complaint. All information transmitted between our servers and third parties, such as our delivery companies, is also encrypted using strong SSL 2048-bit encryption. Our PCI compliance certificate is available at the top of every page on this website. We self certify to say that at no time are any payment details either handled or stored by our systems. This means there is a zero percent chance of your payment details being leaked by any of our systems.

The card payment page, and PayPal Express checkout pages on this website are hosted by our payment provider; PayPal (Europe), S.a r.l. et Cie, S.C.A.Societe en Commandite par Actions, 22-24 Boulevard Royal L-2449, Luxembourg, RCS Luxembourg B 118 349.

Our Privacy Policy gives you information on when and why we collect your personal information, how we use it and how we keep it secure.

Apart from helping us deliver exceptional services to you, the information you share with us means you will receive a more personalised and rewarding experience e.g sending your invoice for your purchase, tracking information and quotations.

Who are we?
Qual IT London Limited trading under the name of; and we can be contacted by using the details below.

5 High Street, Maidenhead, Berkshire SL6 1JN.

All of our support is handled online. You will need an an account to contact us electronically. If you have not purchased from us before, you can set up an account here

You can message us via our website by logging into your account and pressing the GET HELP button and visiting post sales support, or by using this URL

If you have used our services before but forgot your username or password, you can request those here

If you have questions regarding your information or its use, then please contact us via the support URL for your account, using this URL

2. How We Collect Your Personal Information

We collect your information when you decide to interact with us. This could include making enquiries with us whereby we would collect your name and email address in able to respond to you, and making orders online.

1. When you create an account at your account allows you do the following:

2. When you visit our website we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information, please see our Cookie Policy. When you visit our web server automatically records your public internet protocol ('IP') address and also generates a log file on our server, which we keep for a short period of time (less than 2 weeks), and is used only for troubleshooting website errors, and prevention of attacks to our service. The information is then deleted.

3. We share your e-Mail address and telephone number (if provided) with the delivery company. This enables you to receive product tracking and delivery updates.

4. We do not share your information with 3rd Party with other similar organisations, marketing firms or any other similar systems. We do not send emails to you apart from your order details, the tracking information and a reminder 2 weeks after the screen(s) have been purchased to make sure everything is ok. If asked to quote 1st we will use your name and email address to send this to you.

3. The Types of Information We Collect

We only collect the information that’s necessary to carry out our business, provide the service you’ve requested and to keep you informed. The type of information we collect depends on where and when it is gathered:

Information we obtain directly from you:

When you create an account with us, register on our website and purchase from us online, or phone we need to collect information from you in order to provide the service you are requesting.

We may collect:

When visiting our website we may collect the following information:

4. Data Hygiene

From time to time we may screen our database. We may also update inaccurate data if the information is available.

We are required by UK law, for tax purposes to hold your receipt for seven years. This means we will store your Name, Company Name, Telephone Number(s), e-Mail address, Billing Address and Shipping Address, plus the product you ordered and the postage service for at least seven tax years. We may store these in electronic and / or hard copy.

Hard copy invoices are shredded after 7 financial years and electronic copies are destroyed.

5. Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you may give us permission to access information from those accounts or services. This information is available publicly.

6. Why We Collect Your Personal Information and How We Use It

The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalised experience and understand our audience’s needs better.

Specifically, we use your information we collect in the following ways;

To carry out our business and to provide a service or carry out a contract with you:

7. Sharing of your information with 3rd Parties

Where we have justifiable reason (including legal obligation and legitimate interest), we may share your information with 3rd parties such as PayPal. For example, when making a payment on our website, your address and order details will be transmitted to PayPal. Note that we never hold any payment information on our site, this includes credit and debit card numbers which are only processed and held by our merchant bank, but also;

We share your e-Mail address and telephone number (if provifed) with the delivery company, to enable them to contact you with regard to the delivery of your product. This is especially helpful if there are delivery problems and enables the delivery company to provide tracking updates to you.

8. How We Handle Your Information and Other Organizations will never share, sell, rent or trade your personal information to any third parties. is not responsible for the privacy notices and practices of other websites even if accessed using links from and recommends that you check the policy of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We make sure anyone who provides a service for the enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

9. How We Protect Your Data is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use e.g. your online account is encrypted and our own network is protected.

The may use your data from organisations such as Facebook. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if purchasing a screen, we will typically keep your data for up to ten years from the date of your last transaction. For further information about how long we will keep your information, please contact the Data Protection Manager using the contact details outlined in this notice.

We regularly review our compliance with our Privacy Policy.

10. Information Security

We work hard to protect our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

11. Transparency and Choices

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.

You should find it easy to access and amend the personal information that we hold on you, or request it. It’s your data and we want to make sure you feel as though you are in control of it.

If you have an online account with us, you can amend your personal details and email contact preferences at any time. Simply sign in on the web site and access your account by using your email address and password.

Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details below.

If you would like to see what information we hold about you, you can sign into your online account and make any changes required. You can also request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, via your account online.

You can message us via our website by logging into your account and pressing the GET HELP button and visiting post sales support, or by using this URL

You may be asked to prove your identity.

At any time you have the right to ask the to amend your information.

You can do this by signing in to the website and accessing your account details or if you don’t have an account or if you prefer to, you can contact us by phoning, emailing or writing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details. You may also request details of personal information we hold about you under the data protection law 2018. An administration fee of £10 plus VAT will be payable.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

12. Updates or Changes to the Privacy Policy and Further Information

This notice was updated on 13 December 2019. It may be updated to take into account changes at the or for example to reflect changes to regulation or legislation.

Updates to this policy will be posted on this page.