Yes we do. You can send any product back to us within 30 days of purchase, and for up to two years under warranty. Within the first 30 days, items can be sent back without needing a reason for the return. It could just be that you changed your mind. We always like to hear why items are being returned, so we can help you further, if you would like to tell us, about the problem you are experiencing with the screen.
To return an item, simply go to your account on our website, and request a return. We'll send you the instructions on how to get the product back to us. We try to process refunds within 48 hours of receiving the product back. Warranty replacements are processed in the same amount of time. If we send a replacement screen to you, we will email you a new tracking number for the resend, once we've despatched it.
For returns within 30 days, once we've checked the item, we will issue the refund and send you a credit note by e-Mail. Often people don't see this message, as it can get caught up in SPAM filters and moved to a Junk folder, so you can also download this from your account on this website.
If you've asked us to replace the screen under warranty, we will check it and replace it, if it is faulty. If it isn't faulty we will issue you a refund. An engineer may contact you to try and assist you, if we think we can help further.
All products are returned to us at the buyers cost. We recommend using Royal Mail 2nd Class Tracked. The service usually costs around £4.50.
The only exception to this rule, is where an item has arrived damaged, or we have sent the wrong product out. In these two scenarios only we will pay the return postage costs, and send out a replacement screen before the damaged or incorrect one is returned. We must be informed as soon as you receive the product. To let us know, select 'Screen has arrived damaged', or 'I have recieved my screen and it doesn't fit', from our Post-Sales support section.