We accept returns for both defective and non-defective products. Non-defective items, including change-of-mind returns, can be returned within 60 days of purchase. Within the first 60 days, items can be sent back without needing a reason for the return. It could simply be that you changed your mind.
Returned items should be new or slightly used. Returns are made by post. For non-defective or change-of-mind returns, the customer is responsible for the return postage cost, unless otherwise required by law.
After the 60-day return period, items remain covered by our 2 year warranty and can be returned under an RMA request through your online account. We always like to hear why items are being returned, so we can help you further.
To return an item, simply go to
your account on our website and request a return. We'll send you instructions on how to get the product back to us. We try to process refunds within 48 hours of receiving the product back. Warranty replacements are processed in the same amount of time. If we send a replacement screen to you, we will email you a new tracking number once it has been despatched.
For returns within 60 days, once we've checked the item, we will issue the refund and send you a credit note by e-Mail. This message can sometimes be caught by spam filters and moved to a Junk folder, so you can also download the credit note from
your account on this website.
If you've asked us to replace the screen under warranty, we will check it and replace it if it is faulty. If it is not faulty, we will issue you a refund. An engineer may contact you to try and assist further.
All products are returned to us at the buyer's cost. We recommend using Royal Mail 2nd Class Tracked. The service usually costs around £4.50.
For non-defective or change-of-mind returns, including returns from customers in Europe, the customer is responsible for the return postage cost. Returned items should be new or slightly used and sent back to us by post.
The only exception to this rule is where an item has arrived damaged, or we have sent the wrong product out. In these two scenarios only, we will pay the return postage costs.
Note for customers in EuropeCustomers in Europe are covered by the same 60-day return policy for both defective and non-defective products, including change-of-mind returns. Non-defective items can be returned within 60 days of purchase without needing a reason for the return. Returned items should be new or slightly used and returned by post. For non-defective or change-of-mind returns, the customer is responsible for return postage.
Due to EU taxation rules, we are unable to send replacements out to Europe as they require a valid new invoice with the correct product value with the package for border clearance. Whilst we can do it if you really want us to, without an invoice or with a zero value invoice, we have not had a great experience with this and recommend the best way to handle EU replacements is to give you a full refund and you make a new purchase so the item despatches with the correct documentation.
If your item arrived damaged or we sent the wrong product, please let us know as soon as you receive the product. To let us know, select 'Screen has arrived damaged', or 'I have received my screen and it doesn't fit', from our
Post-Sales support section.
