The standard warranty period is 2 years from the date of your invoice/receipt.
For 'Wholesale Deals', orders with 10 or more of the same screen in the cart, you'll pay wholesale pricing. The 'Wholesale Deal' will be covered by our 90 day Wholesale Warranty. Other screens on your order not included in the 'Wholesale Deal' will be covered by our standard 2 year warranty.

More details can be found in sections 12 and 13 of our terms and conditions.

Screens with 3 or more dead pixels can be replaced under warranty. You will need to request a return authorisation here, to send the screen back to us for inspection. Once we confirm it is eligible for replacement, we will send a new screen to you, and e-Mail you a new tracking number so you can follow the redelivery.

For more information about manufacturer pixel polices please see this article.

See also: 'My screen has dead pixels', in this section of our help, for tips on how to resolve the problem yourself.

Our pixel policy reflects a fair balance, between the major LCD manufacturers' policies, which currently vary greatly and are often quite unfair. You can read about our policy here.

Screens with 3 or more dead pixels can be replaced under warranty. You will need to request a return authorisation here, to send the screen back to us for inspection.

See also: 'My screen has dead pixels', in this section of our help, for tips on how to resolve the problem yourself.

On rare occasions, a screen maybe damaged in transit. In this instance we would send a replacement out to you immediately. The damaged screen would remain with you, until the replacement arrives, and you confirm it is fitted and working. Once the replacement screen is fitted and working, we would cover the costs of sending the damaged screen back to us, or we may not require the damaged screen to be sent back, we will let you know what the courier wants us to do.

For us to do this for you, we need you to send us photographs of the damage, as soon as you receive the product. Include photographs of the packaging as well. If you need to fit the screen to photograph the damage, e.g. the glass is cracked but it is difficult to photograph unless the screen is powererd on, that's fine.

e-Mail the photographs to [email protected]. Use the e-Mail address that is registered on our website so we can identify you, or include your delivery postcode in the e-Mail. We will respond very quickly.

Report Screen Arrived Damaged

That is no problem. You just need to request a return authorisation from here. Let us know the reason for the return using the drop-down menu. In the notes you can tell us what you would like (refund or replacement).

Do not send back any products until you have received your returns number, and the address for our warehouse. Items sent back to our head office address, or without a returns authorisation will incur long delays in processing.

We ask you to send the product back in it's original packaging, to ensure it reaches us undamaged. If you do not have the original box, then use a suitable box, with sufficient bubble wrap. It's advisable to insure the product as well (it's usually free to do this), as we cannot accept items back that have been damaged in transit. Make sure it is well packaged for return!

I don't have a login to your website!

If you used the quick checkout facility and did not register on our website, don't worry. You can still access your orders, tracking and returns by requesting a password at the login screen. There is an option for Quick Checkout customers to get a password. Once the password is emailed to you, you will be able to login and access all your account features such as support, billing, tracking and returns. If you paid with PayPal your account maybe registered under your PayPal email address